Privacy Policy
Last updated: February 15, 2025
At UtiliFlow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information Collection
1.1 Account Information
When you create an account, we collect information such as your name, email address, phone number, and billing address.
1.2 Utility Information
We collect utility bill information, including account numbers, usage data, payment history, and consumption patterns. This information may be collected through:
- Direct bill uploads
- OCR technology for bill scanning
- Email forwarding services
- Direct utility provider integrations
1.3 Payment Information
We collect payment information necessary to process transactions, including credit card numbers, bank account details, and payment history.
1.4 AI Assistant Data
Our AI assistant Bolt collects and processes interaction data to provide personalized services and improve functionality.
2. Data Usage & Processing
We use your information to:
- Process utility bill payments
- Provide personalized services and insights
- Facilitate bill splitting with roommates
- Generate AI-powered consumption insights
- Automate utility transfers during moves
- Report payment history to credit bureaus (Plus tier only)
- Detect billing errors and potential issues
- Improve our services and user experience
3. Data Protection & Security
We implement robust security measures to protect your information:
- Bank-grade encryption (PCI-DSS Level 1 certified)
- FDIC-insured escrow accounts for payment processing
- Advanced fraud detection systems
- Regular security audits and penetration testing
- Strict employee access controls
- Secure data backup and recovery procedures
4. Data Sharing & Disclosure
We may share your information with:
- Utility providers to process payments and services
- Roommates (only for bill splitting features)
- Property managers (with your consent)
- Payment processors to complete transactions
- Credit reporting agencies (Plus tier only)
- Law enforcement when required by law
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request data deletion
- Opt-out of marketing communications
- Export your data
- Withdraw consent for optional features
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@goutiliflow.com